Realtimecampaign.com Discusses How Dealer DMS Provides Outstanding Benefits
When a person does buy a new car, they have many choices when it comes to which dealership to use. In addition, these dealerships compete for aftermarket servicing clients. Customers want a dealer that will meet and exceed their expectations every time they visit.
Text messaging helps dealerships remain in contact with customers. The dealer can send a text message to alert a customer when their car is due for service, when a new model the customer has had their eye on comes in, or when a used car similar to one that the customer has shown interest in while visiting is available.
Many dealerships have made the move to text messaging today. What benefits have they seen when doing so? To learn more about this communication channel, view it now.
Simplified Communications
Car dealerships find they can engage with customers using text messaging. The dealer may send a targeted offer or promotion to selected customers or alert them to new products in stock. Every driver needs to know when a vehicle they own is recalled, and the dealer can communicate this information through a text message.
The dealership may also send appointment reminders via text or follow up with a customer after they have paid a visit to the facility. Text messaging is great for requesting authorizations and other communications, as well. DIS Launches Simple Text Messaging Solution Designed for Dealership Service Processes, which shows how useful this communication technique is.
Regular text messages ensure the dealership remains in the minds of customers. Text messaging comes with an excellent performance rate, which means the business will probably grow.
Text messaging also simplifies vehicle servicing. A mechanic can send the customer pictures of the parts in need of replacement to receive approval for the repairs. Pictures can also be sent once the work was complete to verify the mechanic did what they said they would. This increases the customer’s trust in the mechanic and dealership.
Improved Customer Experience
According to Realtimecampaign.com, customers today expect their mechanics to treat them as well as other service providers do.
With the help of text messaging, a dealer can quickly answer questions and respond to requests. Most customers would rather communicate with customer support through texts rather than other options. They don’t have to wait on hold for a response and can go about their day.
Offering mobile payments through text also allows the customer to do more in a day. When the car is ready to be picked up, the dealership sends a text to the customer to let them know it is ready and to provide the bill. The customer can then pay the bill with just a few clicks.
Operational Efficiency
Using a company such as VinSolutions can streamline internal processes while cutting costs. Staff members can focus on value-added tasks while allowing automation to take over other duties
Ongoing Feedback
It simply contacts a customer a few days after an interaction to learn how the staff did during this interaction. Any areas of dissatisfaction on the part of the customer can be quickly addressed. Now is the time to add text messaging to a dealership’s communication channels.
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